Process automation

Approval and workflow automation

Purchase orders, reimbursements, contracts and internal requests that travel by email, spreadsheet or paper and depend on someone chasing every step. We automate the flow so each request reaches the right approver on time, with a record of what was decided.

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Signs it is worth automating

  • You often ask "where is this request?".
  • Approvals sit still until someone remembers.
  • There is no reliable record of who approved what and when.

What we do

  1. We map the steps, the approval limits and the exceptions of the current flow.
  2. We digitize the request and automate routing, reminders and records.
  3. We integrate with the systems where the decision must be reflected, such as ERP, finance and email.

What we measure before and after

  • Time between request and decision
  • Share of requests past their deadline
  • Hours spent chasing and following up
  • Rework from incomplete or returned requests
When it does not pay off

If every approval depends on a fresh judgment call, with no rules that can be described, the gain is small. In that case we first help define the rules.

Shall we assess your process?

Tell us how it works today. We will tell you whether automation pays off and how we would measure the gain.