Process automation

AI-powered triage and support automation

Requests, emails and tickets that arrive mixed together and must be read, classified and routed by a person. We use AI to classify, prioritize and route, and leave with people whatever requires judgment.

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Signs it is worth automating

  • The shared inbox piles up requests of many kinds.
  • Requests reach the wrong team and keep bouncing around.
  • First-response time varies a lot.

What we do

  1. We analyze real samples to define the categories and priority rules.
  2. We validate the AI classification against what your team does today.
  3. We route automatically and keep human review for uncertain cases.

What we measure before and after

  • Time to first response
  • Share of requests routed to the right place the first time
  • Hours of manual triage per week
  • Volume handled within the deadline
When it does not pay off

AI makes mistakes. That is why we measure the accuracy before going live and keep human review where an error would be costly.

Shall we assess your process?

Tell us how it works today. We will tell you whether automation pays off and how we would measure the gain.

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Other processes we automate

Approvals and workflows See how it works → Data entry and reconciliation See how it works → Reports and consolidation See how it works → Document extraction See how it works → System integration See how it works →